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Opterra: Sharing an organisation

Overview

Currently, sharing an Organisation with other users in Opterra is managed by our support team. While we work on adding self-service sharing features, you can request to share your Organisation by contacting Back Paddock Support.

This guide explains how to request Organisation sharing, what information you’ll need, and what to expect during the process.

How to Request Organisation Sharing

  1. Contact Support

    1. Email our support team at support@backpaddock.com.au with your request to share an Organisation.

  2. Provide Required Information

    1. To help us process your request quickly, please include:

      • The name of the Organisation you want to share

      • The name and email address of each person you want to share with

  3. Wait for Confirmation

    1. Our team will review your request and may contact you or the Organisation creator to confirm permissions. We aim to complete all share requests within 24 hours.

See below for a copy and paste email template

Important Information

  • All users you share with must have an active Opterra account. If your team member hasn’t signed up yet, ask them to register and complete onboarding.

  • Everyone with access to an Organisation has the same permissions (full read/write).

  • If you want to remove someone’s access, please contact support with the Organisation name and the user’s email.

What Happens Next?

  • Support will confirm your request and may contact the Organisation creator for approval.

  • Both you and the recipient will be notified once access is granted.

  • If more information is needed, we’ll reach out to you.

Frequently Asked Questions

Q: How long does it take to share an Organisation?
A: We complete all share requests within 24 hours.

Q: What if the person I want to share with doesn’t have an Opterra account?
A: They’ll need to sign up and complete onboarding before we can grant access.

Q: Can I remove someone’s access later?
A: Yes, just contact support with the Organisation name and the user’s email.

Q: Will the person I share with have the same permissions as me?
A: Yes, all users have full access to the Organisation.

Example Email to Support

Subject: Request to Share Organisation

Subject: Request to Share Organisation

Hi Support,

I’d like to share my Organisation with a team member.

Organisation name: Old McDonalds Farm
Recipient name: Bill Bob
Recipient email: billbill@email.com.au

Thank you!

Need Help?

If you have any questions or need assistance, please contact our support team at support@backpaddock.com.au.

We’re committed to completing your request within 24 hours. Thank you for your patience while we help you collaborate in Opterra!