Opterra: History Viewer & Re-try Sync

Overview

The Opterra History Viewer allows you to review your sync history and re-try any failed sync processes at a time that suits you. 

Using the History Viewer (Sync Errors)

The History Viewer allows you to review sync activity and resolve any errors.

1.1 Accessing the History Viewer

1. From the main screen of your Opterra app once signed in, tap the History Viewer icon in the top-right corner.
2. This will open a list of recent sync activity and any errors.

1.2 Viewing Errors

1. Locate any entries with an error message.
2. Tap the entry to expand and view more details.

1.3 Retrying a Sync

1. Within the expanded error, tap Retry.
2. Wait for the system to attempt syncing again.
3. A confirmation message will appear if successful.
4. Tap Done to return to the history list.

1.4 Confirming Success

1. Return to the full error log.
2. Review the updated entry:
   • A yellow icon indicates the item was manually retried.
   • The status should now show as successfully synced.

The History Viewer helps ensure your data is fully synced and allows you to quickly resolve any issues.

Need Help?

If you have any questions or need assistance, please contact our support team at support@backpaddock.com.au.

We’re committed to completing your request within 24 hours. Thank you for your patience while we help you collaborate in Opterra!